Auto & General recently introduced another industry first: a Service Charter for its Brokers. The Auto & General Broker Service Charter is a declaration of service values and was created out of our desire to continually improve levels of service for our Brokers and ensure the right to excellence for our Brokers and their clients.

The Auto & General Broker Service Charter does not constitute a list of vague promises. In fact, we have distinguished ourselves in these rights by including penalties if we fail to deliver on our commitments. These penalties were devised based on research into the real needs of our Brokers and their clients, things the insurance industry as a whole does not always deliver on.

The Auto & General Broker Service Charter is based on five main principles:

1. The right to exceptional service
2. The right to affordable insurance
3. The right to expect superior quality
4. The right to be heard
5. The right to an insurer who is constantly innovative

Apart from our primary objective of raising and maintaining levels of service excellence within the company itself, we aim to increase the standard of service in the short-term industry as a whole; after all we are all striving for the same thing – client satisfaction!

You, our Broker partner, will be empowered by our Service Charter as you are able to propose Auto & General as an insurer of choice, secure in the knowledge that you are recommending an insurance company which is not afraid to put its money where its mouth is!